About The Client

Our client is a global information and insights company dedicated to enabling trust in the modern economy. With origins as a credit reporting agency, it has spent more than five decades building a holistic understanding of consumer identity, grounded in extensive credit and public record data. Operating in more than 30 countries on five continents, it empowers hundreds of millions of people and businesses to transact with confidence.

Challenges

  • A seamless Salesforce-based UI ensuring a unified experience across Buster, Admin, and Partner portals.

  • Real-time data access via MuleSoft without Salesforce storage, ensuring the clients data governance and compliance.

  • A modular, scalable Salesforce architecture enabling future enhancements and seamless integrations as the clients needs evolve.

  • Compliance with security standards, ensuring data privacy, secure access, and regular audits on the Salesforce platform.

Solutions

  • The primary focus of the project is the migration of three key applications: Buster, Admin, and Partner Portals to Salesforce, optimizing functionality, performance, and user experience while ensuring modern web compatibility.

  • Salesforce will serve as the unified front-end UI for all three applications, ensuring a consistent, intuitive experience while accommodating specific requirements, scalability, and future enhancements.

  • MuleSoft will serve as the middleware, enabling real-time data integration between Salesforce and backend systems, ensuring Salesforce remains the primary UI without storing data.

Outcomes

  • 35% faster service delivery across customer, admin, and partner portals via unified Salesforce front-end.

  • 50% accelerated time-to-market through modular Salesforce architecture and MuleSoft integrations.

  • 30% reduction in support costs by eliminating fragmented legacy systems with a single Salesforce UI layer.

  • 60% simpler integrations achieved with MuleSoft middleware, ensuring compliance without data storage bloat.

Related Case Study

Looking to Improve Business Performance with AI and Digital Engineering?

Let’s explore how Saksoft can help modernize your platforms, optimize operations, and deliver smarter digital experiences.