About The Client

The client is a leading global telecommunications and IT infrastructure company, operating in more than 30 countries across Europe, the US & Asia. They provide high-performance network, voice, and data center services, enabling businesses to connect seamlessly across major financial and commercial hubs worldwide. As the business expanded globally, the need for a centralized, scalable, and automated learning ecosystem became critical to support workforce development, compliance, and onboarding initiatives.

Challenges

The organization faced several challenges in managing learning and development activities across regions: 

  • Learning records and training activities were managed across multiple disconnected systems.

  • Instructor-led training (ILT), SCORM-based courses, and external learning content were not integrated into a single platform.

  • Employee onboarding and compliance training assignments required significant manual effort.

  • User access, roles, and permissions were managed manually, increasing administrative workload and risk of inconsistencies.

  • Certificates, notifications, and learner communications lacked standardization.

  • Limited visibility into training completion, compliance status, and learner progress across the organization.

Solutions

A centralized cloud-based Learning Management System (LMS) was implemented to streamline learning operations and provide a unified learning experience.

  • Configured the complete LMS environment, including administrator roles, business user access, proxy functionality, and role-based permissions.
  • Integrated SailPoint for automated employee import and LMS sync.

  • Integrated LinkedIn Learning via Open Content Network (OCN) – over 10,000 courses now appear directly within the LMS. Employees access the full LinkedIn Learning library without switching platforms.

  • Migrated and configured mandatory training, technical learning content, SCORM packages, and instructor-led courses within a single platform. Created a centralized learning catalog for all employees.

  • Configured automated notifications, reminders, surveys, and certificate generation. Enabled automated assignment of mandatory training during employee onboarding. Certificate templates built and automated so that learners receive certificates immediately upon completing qualifying courses.

  • Conducted end-to-end system validation and business testing. Executed a phased production rollout to ensure smooth user adoption and minimal operational disruption.

Business Outcome

The implementation delivered measurable improvements across learning operations, compliance management, and employee experience.

  • Unified learning environment supporting 5,000+ employees across 32+ countries

  • Reduced manual user and permission management effort by 70% through SailPoint Sync.

  • Enabled access to 10,000+ LinkedIn learning courses and SCORM/ILX in one platform

  • Automated training assignment ensured employees receive mandatory learning from Day 1.

  • Delivered end-to-end visibility of learning compliance through real-time dashboard, automated certification tracking, and centralized reporting.

  • Established a future-ready platform capable of supporting additional learning programs and organizational growth.

Tools & Technologies

  • Platform: SAP SuccessFactors LMS

  • Integration: SailPoint HRIS, LinkedIn Learning

  • Auth: SAML SSO / Role-Based Permissions

  • Notifications: SF Email Notification Framework

  • Content: SCORM, ILX, e-Learning Modules

  • Environment: SAP BTP — Production Cloud

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