What We Offer

Saksoft helps you explore endless possibilities of Salesforce.  Our skilled team of Salesforce consultants and certified professionals are available to assist you with customization, integration, product development or ongoing support and managed services!

Today, customer data isn’t just an asset—it’s your competitive edge. From startups to Fortune 500 giants, companies worldwide trust Salesforce to harness the power of customer data and connect seamlessly with customers, partners, and prospects. With Salesforce, you can access a suite of tools and solutions to simplify your business processes and deepen customer relationships with data and AI.

CEPTES, a Saksoft company, offers a full spectrum of Salesforce services, from consulting and implementation to comprehensive support, to maximize your Salesforce investment. We help businesses take full advantage of Salesforce’s potential, driving efficiency across sales, marketing, and customer service operations.

Salesforce-What We Offer

Services and Expertise

Services

  • Data & AI Services – Data Cloud & Agentforce
  • Product Development Outsourcer (PDO)

  • Multi-Cloud (Sales, Service & Marketing) Implementation

  • Salesforce B2C, B2B and D2C Commerce Implementation & Support

  • Data Integration Services

  • Managed Service Provider (MSP)

  • Digital Transformation & Advisory Services

  • Data Migration & Management Services

Expertise

  • Award Winning Salesforce Summit Consulting Partner

  • 15+ Years of providing Salesforce CRM solutions

  • Partner Innovation Award Winner – 3 Years in a Row, 5 PIA Awards

  • Expert Navigator in Product Development Outsourcer (PDO)

  • Serving SMB, GRB, Mid Market & Enterprise accounts.

Salesforce Services and Expertise

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Learn How Salesforce’s AI-Powered Tools Revolutionize the Sales Landscape

Services Offered

Data & AI Services - Data Cloud & Agentforce:

Business growth depends on strategic decision making. Analyze trends and outpace unpredictable market dynamics with trusted data and AI. Automate, optimize, and personalize every process in sales, service and marketing to drive customer success with intelligent AI agents. Elevate every touchpoint with data-driven insights and smarter service solutions.

Product & Solution Development:

Have a product idea? Partner with us for end-to-end product lifecycle management, including a winning AppExchange strategy and roadmap for success. As a Salesforce Certified Navigator Expert, we’ve launched 25+ AppExchange apps and delivered over 100 five-star solutions. From discovery phase to development, deployment and final implementation – we help you build robust, scalable solutions that grow with your business.

Multi-Cloud (Sales, Service & Marketing) Implementation:

Seamlessly integrate Salesforce across Sales, Service, and Marketing clouds to create a truly connected ecosystem. Break down silos, enable data to flow freely across departments — enhancing collaboration, improving response times, and empowering your teams with a complete customer story. Power up every team with cohesive, cross-cloud experiences.

Data Integration Services:

Unify your systems in one place by seamlessly connecting ERP, Supply Chain, HR, and other applications—even on-premises software like SAP, Oracle, or Microsoft—into a single, comprehensive customer view. With MuleSoft, you can accelerate this integration through enterprise-grade APIs, connectors, and automation that unify data across any system with ease. Whether through intuitive, point-and-click tools or custom code, Salesforce provides robust APIs and low-code solutions to integrate data from any source, tailored to your needs.

Explore our MuleSoft Services 

Managed Services:

Keep your Salesforce environment optimized and adaptable with our managed services. Benefit from round-the-clock support to handle any CRM challenges, system updates, or troubleshooting needs, giving you peace of mind and uninterrupted service. With customizations tailored specifically to your workflows and objectives, we help you maximize Salesforce’s capabilities, improve efficiency, and stay aligned with your business goals.

Digital Transformation & Advisory Services:

When technologies are creating unprecedented disruption across all sectors, we help businesses to respond and act on these challenges through digital transformation. With the right blend of digital and industry expertise, we help you to embrace transformation as a continuous way of working. Empower your organization with a future-ready foundation that evolves alongside your business, ensuring sustained success in a dynamic digital landscape.

Data Migration & Management Services:

Whether moving data from legacy systems to Salesforce, transitioning to the cloud, or consolidating databases, we ensure secure, zero-loss migration with minimal downtime. Our experts handle everything from data assessment to backup, meticulously addressing challenges like data loss and redundancy for a smooth transition that maximizes data integrity and unlocks measurable results.

DevOps & QA Services:

Our DevOps and QA services optimize Salesforce environments for scalable, reliable development with minimized errors and efficient rollbacks. Using tools like version control, static code analysis, and continuous integration, we boost speed, quality, and consistency in Salesforce operations. Our Salesforce Certified Architects can further empower your DevOps journey with GitLab integrations to safeguard your Salesforce ecosystem’s integrity, performance, and security—saving costs and reducing risks associated with sub-standard deployments.

Digital Accelerators

SakCare

AI-driven emergency service response solution for Banking & Financial Services, enabling faster dispute resolution on Salesforce Service Cloud and Agentforce to improve turnaround time and customer trust.

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Uniteforce

A Salesforce test automation accelerator providing a robust Salesforce testing framework to speed up release cycles, ensure stability, and deliver consistent, high-quality deployments.

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Voice Bot

An AI-driven voice assistant enabling natural-language voice interactions to automate customer calls — offering 24/7 voice-based support, faster self-service, and smoother customer engagement without needing manual agents.

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LET’S WORK TOGETHER

Let’s Talk About How We Grow Your Business

Success Stories

Case Studies

Complaint Handling & Risk Management

One of the leading US-based healthcare organizations having an existing system built a new complaint management system powered by Salesforce to meet regulatory rules.

Digital Transformation of Sobha Ltd.

This case study explores how Sobha Ltd., a leading multinational real estate developer, undertook a comprehensive transformation of its Salesforce CRM system.

Streamlining Truck Inspection and Damage Management with Salesforce

Our client, a leading US transport firm, rents trucks to logistics companies and provides drivers for US/Canada container transport. To streamline operations and reduce damage, they adopted a Salesforce solution.

Helping client implementing Sales Cloud

Veritas Logistics is an Indian logistics and supply chain firm. We implemented Salesforce Sales Cloud (Enterprise Edition) for their sales process, starting from lead creation to quote generation.

Why Saksoft

We are a Salesforce Summit Partner and Advisory Board Member, we have earned 5 Partner Innovation Awards in just 3 years, showcasing our commitment to excellence and innovation in delivering top-notch Salesforce solutions. We have assisted over 1,000 customers worldwide in tackling complex business challenges, delivering more than 1,200 successful projects. With tailored industry solutions, we bring deep expertise and adaptability to every project. Our 4.9/5 CSAT score reflects our dedication to exceptional service, consistently meeting and exceeding client expectations across diverse sectors. We are committed to delivering end-to-end Salesforce services, data-driven insights, and industry-specific solutions, enabling you to scale new heights of innovation and growth.

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