About The Client

The Company is a U.S.-based logistics and transportation provider specializing in expedited less-than-truckload (LTL), white-glove, and specialty truckload services.

Business Challenge

  • Multiple challenges in customer onboarding & integration process with their legacy system.

  • Communication Gaps between the company and its customers often involved a back-and-forth exchange of emails and paper documents, causing delays in processing.

  • Data Security Concerns – With sensitive customer information being transmitted manually, there were concerns about data security and compliance.

  • Manual Communication – Exchanging Shipment order information manually.

What did we do?

  • Development Partner for end-to-end solution & Migration to new TMS and implement an EDI system to automate and standardize the customer onboarding process.

  • Developed Central Datahub and Intermediate integration layer to streamline their data exchange between their customer and TMS.

  • Standardized Document Formats: EDI allowed the company to standardize document formats, ensuring consistency and accuracy in the information exchanged during the onboarding process.

  • Automated Workflows: The integration process was automated using EDI & API workflows, reducing the time and effort required to onboard new customers.

  • Enhanced Communication: EDI facilitated faster and more accurate communication between the Company and its customers.

  • Data Security Measures with robust encryption and authentication measures.

Business Outcome

  • Operational Efficiency Gains & Faster Customer onboarding

  • Reduced Errors with Automated data exchange

  • Enhanced Customer Satisfaction with accurate communication with customers

  • Cost Savings by eliminating manual processes and reducing errors

  • Compliance with industry standards and regulations related to data exchange and security

Tools and Technologies

  • CData Arc

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