About The Client

A leading French company specializing in home improvement and furnishing solutions, seeking to modernize its eCommerce infrastructure, with 60k+ Product SKUs, with a high performance, future-ready, cloud-based solution.

Business Challenge

  • Traditional Monolith Architecture:
    The existing e-commerce site operated on a monolithic architecture with a JSP-based frontend. This limited performance hindered scalability, and posed challenges in delivering a modern, responsive customer experience.

  • Project setbacks by the existing vendor:
    Realizing the need for an e-commerce site overhaul, the client onboarded an HCL commerce partner for implementation. But their lack of expertise and poor-quality development consistently delayed the timelines. With project delays piling up, HCL Technologies faced the risk of losing the client, and the internal teams were beginning to question the transformation itself calling for immediate action.

  • Legacy Payment Gateway:
    The old payment gateway incurred excessive per-transaction costs, impacting profit margins and scalability. It lacked the flexibility to support modern payment methods, was prone to failures and manual reconciliations, and failed to provide customers with a seamless checkout experience.

  • Need for a Modern Customer-Facing UI:
    Built on a monolithic architecture, the UI was rigid, outdated, and lacked modern design principles. The old interface was slow, cluttered, and lacked flexibility to deliver personalized experiences.

  • Inability to Support Project-Based Shopping Journeys:
    The legacy platform lacked the ability to curate product selections around specific project types (e.g., kitchen renovation, bathroom upgrade) and offer contextual search results. This engagement and conversion rates, especially among high-value professional customers seeking tailored, efficient purchasing experiences.

What did we do?

  • Assigned a proficient OTT Test Team of over 20+ members, possessing in-depth expertise in the complexities of OTT platforms, including their architecture and related technologies, different operating systems (iOS, Android, WebOS, etc.).

  • We possess a framework designed to automate an OTT platform, encompassing a mix of video streaming testing, cross-platform validation, and API integrations.

  • We have implemented automation for devices across Roku, Android, iOS, LG, and Samsung platforms.

  • Allocated a specialized API team for diverse API testing tasks

  • Availability of device lab with all range of mobile devices (Android & iOS), Smart TVs, Roku Devices, Set top Boxes etc…

  • Given 24*7 Support for the testing of Live events and exclusive premiere

Our Solution

Saksoft’s exhaustive know how on HCL Commerce and dedication to assign all available resources allowed the project to get back on track and resulted in a successful go live. The primary goal was to migrate from a monolithic to a headless architecture, enabling faster, more efficient, and API-driven commerce.

  • Commerce Cloud Management:
    Our initial success in the initiatives for backend optimization, entrusted us to lead the full-stack modernization of HCL Commerce Cloud development and management — front end, backend, and DevOps. We have successfully migrated the infrastructure from on-premises data centers to HCL Cloud.

  • Optimized Search Performance:
    Implemented Elastic search with NLP capabilities for faster and intelligent product search experience resolving performance bottlenecks due to inefficient code and slow search capabilities.

  • New Payment Gateway Integration:
    Integrated Worldline, a modern, cost-effective payment gateway, replacing the legacy system Resulted in higher conversion rates, reduced order failures, and improved customer trust.

  • A Future-Ready website:
    Support for any coding language via API due to headless architecture, enabling frequent feature releases, better deployment control, and improved website uptime and stability.

  • Performance Enhancements:

    • Enabled Content Delivery Network (CDN) to globally distribute static content, reducing latency.
    • Optimized HCL Commerce’s DB2 RDBMS with Redis caching for quicker data retrieval and better application responsiveness.
    • Real-time product sync via ERP and MQ feeds
    • Identified and fixed inefficiencies in legacy customizations, ensuring a seamless customer experience.

The expertise was there and it showed. They were committed to the client’s success and did the required efforts to make up to the promise. Personally, I transitioned from daily meetings in despair with the other partner, to distant supervision in confidence with Solveda (A Saksoft Company), which to me changed the game. Best way I can put it – Satisfied customer

–Senior Area Sales Director, HCL Software

Why HCL Commerce?

  • Designed for Enterprise-Grade Complexity

    The client operates with over 60,000 product SKUs and a highly dynamic inventory. Such complexity requires a robust, scalable, and flexible commerce platform capable of handling high-volume product catalogs, complex pricing rules, and customer-specific experiences — all which HCL Commerce supports natively.

  • High Transaction Volume & Performance Requirements

    With a global customer base and expectations for fast, responsive service, the client needed a platform built to handle high order volumes and peak traffic conditions without compromising performance or reliability. HCL Commerce is optimized for large-scale transactions and includes features like elastic scalability, caching strategies, and cloud-native deployment that meet these needs effectively.

  • Headless Architecture

    The client’s strategic vision required moving away from a monolithic system to a headless, API-first commerce architecture. HCL Commerce is among the few enterprise platforms that offer robust headless capabilities with native support for API-driven interactions, enabling flexible front-end development while maintaining strong back-end control.

  • Customization & Extensibility

    Unlike more rigid SaaS platforms, HCL Commerce offers deep customization and extensibility options, allowing tailored workflows, checkout processes, and customer journeys that align with the brand’s unique business processes.

Challenges Overcome

  • Lack of initial knowledge transfer was mitigated by Saksoft’s deep technical assessment and reverse engineering.

  • Deployment delays were managed with an agile delivery model and a revised deployment strategy, enabling to go-live in less than a year.

  • Deployed IBM MQ in the cloud, enabling seamless communication between legacy systems and HCL Commerce Cloud — a technically challenging integration successfully handled by Saksoft.

  • Performance testing scripts and caching strategies were implemented to handle high traffic and optimize page load time.

  • Lack of initial knowledge transfer was mitigated by Saksoft’s deep technical assessment and reverse engineering.

  • Deployment delays were managed with an agile delivery model and a revised deployment strategy, enabling to go-live in less than a year.

  • Deployed IBM MQ in the cloud, enabling seamless communication between legacy systems and HCL Commerce Cloud — a technically challenging integration successfully handled by Saksoft.

  • Performance testing scripts and caching strategies were implemented to handle high traffic and optimize page load time.

Benefits

Delivered a visually refreshed, lightweight, and agile website, significantly improving page load times and user experience, causing a growth of 50% in purchase revenue in a year.

  • Seamless Digital Transformation
    Modern headless commerce platform enabled modular, API-driven development that supports agility, innovation, and faster time-to-market for new features.

  • Improved Customer Experience
    A fast, responsive, and modern front-end UI that is mobile-friendly and aligned with modern UX design standards, with enhanced personalization capabilities and user journey optimization with 30% increase in total number of orders.

  • Enhanced Search and Product Discovery
    Integration of Elastic Search improved search experience, with 61% more search events triggered, and enabling project-based search to help professional buyers (like interior decorators) shop based on specific requirements with ease of discovery.

  • Increased Conversion and Sales
    The new payment gateway resulted in higher checkout success rates, reduced cart abandonment, and improved customer trust, with 35% increment in no of items ordered

  • Improved Operational Efficiency, Platform Stability & Reliability
    Performance testing, cloud migration, and caching strategies led to significant improvements in uptime, page load speed, and resilience under load enabling the platform to handle high traffic without performance degradation.

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