What We Offer
The Shift to Conversational AI Human conversations is built on subtle cues—timing, tone, and natural flow. Today, 90% of consumers expect brands to respond instantly, and real-time interaction is no longer optional; it’s the new baseline. This is where modern conversational AI solutions excel.
Meet TalkFrontdesk TalkFrontdesk is Saksoft’s AI-powered Voice AI Conversational Agent designed to make enterprise technology feel human. Unlike rigid IVR systems, TalkFrontdesk utilizes Large Language Models (LLMs) and ultra-fast inference to hold multi-turn conversations that feel natural.
Built as an intelligent interaction layer, it integrates deeply with ServiceNow, Salesforce, and ManageEngine, automating tasks that typically require trained customer service agents—and scaling support far beyond human capacity.
50%
Reduction in
Call Handling Time.
60%
of Tickets Resolved or Deflected Instantly.
60%
Potential Annual Savings per Agent Seat.
Why Enterprises Choose TalkFrontdesk:
Zero Wait Times
Deliver instant responses to high-volume queries.
Agentic Workflows
It doesn’t just chat; it executes actions like ticket creation, password resets, and CRM updates.
Omnichannel Reach
Deploy the same voice intelligence across Web, Mobile App, Portals, and Phone via a unified voice ai chatbot
Core Capabilities
TalkFrontdesk is powered by an adaptive dialogue engine that combines context memory with playbook-based reliability.
Dynamic Multilingual Fluency
Speak in any language or switch mid-sentence. As demonstrated in our live scenarios, TalkFrontdesk instantly detects language changes (e.g., switching from English to French) and responds in the same language without losing context.
Contextual Intelligence & Memory
The agent understands implied intent. If a user mentions “fluctuations,” the agent intelligently correlates it to “WiFi drops” and recalls past interactions, so users never have to repeat themselves.
Smart Playbooks & VIP Routing
Configure specific playbooks for different departments (HR, IT, Legal) or VIP users. The system identifies the caller persona and routes the conversation through tailored workflows for maximum efficiency.
Deep Integration Ecosystem
Seamlessly connect with ServiceNow, Salesforce Service Cloud, and Zoho. The agent can lock tickets, look up knowledge bases, and trigger approval workflows directly within your core systems.
Action-Oriented Resolution
Beyond simple FAQs, the agent can perform complex tasks such as “Reset my VPN,” “Raise an IT ticket,” or “Check laptop request status” completely autonomously.
Use Cases
IT Service Management (ITSM) Modernization
Employees expect internal support to be as fast as their consumer apps. TalkFrontdesk acts as an Employee Center Voice Interface, allowing staff to report outages (like Teams calls dropping) and generate detailed incident tickets with urgency ratings—all via voice.
Customer Service Automation
Eliminate IVR frustration. Automate high-volume external queries such as billing questions, order delivery status, returns, and product troubleshooting with human-like empathy.
Guided & Assisted Selling
Turn voice into a sales interface. Help customers discover products, compare plans, and navigate purchases step-by-step without navigating endless static menus.