Service Now2026-02-17T12:06:09+05:30

AI-Powered ServiceNow

AI-Powered ServiceNow

Transform service delivery and IT operations with automated workflows, predictive insights, and unified experiences across the enterprise.

Turn ServiceNow into a System of Action

ServiceNow is the digital engine for enterprise service management, IT operations, and customer workflows. Saksoft combines deep ServiceNow expertise with AI, automation, and data-driven engineering to help organizations streamline operations, improve service quality, and accelerate business outcomes across IT, HR, customer service, and shared services.

40+

Enterprise ServiceNow implementations delivered

10+

Years of combined ServiceNow delivery experience

From Reactive Service Management to Intelligent Operations

In today’s always-on economy, enterprises must move beyond siloed, reactive service management. ServiceNow has emerged as the platform of choice to unify IT, employee, and customer workflows—but realizing its full potential requires continuous optimization and intelligent operations.

At Saksoft, we help enterprises transform ServiceNow into a system of action—embedding AI-powered automation, intelligent workflows, and operational discipline to reduce friction, improve service quality, and scale automation across the enterprise.

Service Offerings

Case Study Snapshot

Measurable Impact Across Industries

Transforming Customer Service for a Global Customer Engagement Leader

Improved SLA adherence, ticket handling time and customer experience within 4 weeks

Challenge

Siloed workflows and limited integrations hindered personalized, efficient customer service.

Solution

Implemented ServiceNow CSM with unified operations, seamless migration, intelligent automation, and Jira integration.

Outcomes

  • 10% improvement in SLA adherence within 4 weeks
  • 50% reduction in ticket handling time
  • 100% improvement in overall service experience

Related Case Studies

Our Accelerators

Enterprise-Ready Accelerators for Faster Outcomes

Conversational Automation

Enable natural, conversational interactions with ServiceNow

Automation Templates & Workflow Accelerators

Pre-built patterns for faster deployment and ROI

Why Saksoft?

Premier Expertise

Premier ServiceNow Partner via ZeTechno, with 40+ successful implementations across ITSM, ITOM, CSM, HRSD, FSM, GRC, and PPM.

Business-Led Outcomes

ServiceNow engagements focused on operational efficiency and experience improvement, not just technical implementation.

Automation-First Approach

Deep emphasis on ServiceNow automation and managed services to continuously optimize processes and reduce manual effort.

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