What We Offer
The Challenge:
In the enterprise world, the difference between retaining a customer and losing one often comes down to how you handle a crisis. Whether it is a service outage, a critical delivery failure, or a high-priority escalation, customers expect instant emergency service response. Yet, most enterprises still rely on manual, disconnected processes and siloed data, leading to slow response times and eroded trust.
The Solution:
SakCare is an AI-powered Critical Service Response accelerator built natively on the Salesforce platform (Salesforce Service Cloud & Agentforce). We enable enterprises to pivot from reactive fire-fighting to proactive, intelligent resolution powered by AI-driven customer experience and intelligent case management.
By unifying service, operations, and compliance on a single platform, SakCare allows your agents to act on customer emergencies in minutes, not days.
90%
Faster SLA Adherence.
75%
Improvement in First Contact Resolution.
60%
Reduction in Compliance Process Errors
Why Leaders Choose SakCare
AI-Driven Speed
Leverage an AI-powered emergency service agent to understand urgency and intent instantly.
Agent Productivity
Guided flows allow agents to resolve complex disputes and alerts in seconds without switching tools, boosting productivity by up to 5x.
Unified Visibility
Gain a real-time 360° view across all service touchpoints to make faster, data-backed decisions.
Core Capabilities
SakCare is designed to be deployed up to 55% faster than custom builds, delivering rapid time-to-value with minimal IT overhead.
Act on Crises Instantly
Use intelligent routing and AI-driven workflows to cut repetitive tasks and resolve critical issues at the first point of contact.
Automate Compliance & Governance
Strengthen compliance automation with audit-ready case logs, auto-generated documentation, SLA monitoring, and complete traceability.
Native Salesforce Integration
Built natively on Salesforce Service Cloud and compatible with Industry Clouds (like FSC), ensuring seamless connectivity with your existing CRM landscape.
Prebuilt Critical Response Workflows
Utilize prebuilt templates for disputes, emergency intake, and escalations to standardize how your team handles high-pressure scenarios.
Customizable AI Actions
Tailor intake forms, alerts, and AI actions to match your specific industry needs, from logistics delays to financial dispute resolution and insurance claims.
Use Cases
Customer Service Agents
Guided, AI-powered flows let agents resolve fraud alerts, lost cards, and disputes in seconds—without switching tools.
Service Operations Heads
Automated workflows and real-time dashboards reduce handling time, enforce SLA rules, and improve customer satisfaction scores.
CXOs & Architects
Native Salesforce FSC & Service Cloud integration, prebuilt case flows, and low-code configuration deliver agility with minimal IT overhead.
Risk & Compliance Leaders
Automated case logs, audit-ready trails, and built-in compliance checkpoints ensure every emergency interaction is documented and regulation-ready.