Reimagining Service: How AI Voice Agents Are Transforming Operations, Experience, and Engagement

Overview

If your support still sounds robotic, you’re already behind. Stop managing calls. Start converting them with AI Voice Agent that speaks your customers’ language. Join industry leaders for an exclusive session on how AI voice agents are transforming customer service. See real demos, learn where the ROI comes from, and discover how enterprises are deploying voice automation across ServiceNow, Salesforce, and other platforms. Explore the action plans to deploy intelligent voice agents that speak naturally, resolve faster, and never miss a chance to convert.

Speakers

Vidyasagar Patro

CEO, ZeTechno (a Saksoft company)

Key Takeaways

  • Why Voice Automation Matters Now: Understand why voice interfaces are becoming the preferred mode of customer engagement. 

  • High-Value Use Cases: Automated case creation, troubleshooting, order updates, scheduling, and service desk tasks across any platform. 

  • Modern Capabilities: Natural conversations, sentiment detection, real-time data access, and intelligent escalation. 

  • Proven Impact: How the voice agent blends AI-driven automation with empathetic, personalized communication at scale while delivering faster responses. 

  • Easy Integration & Scale: Deploy voice bots across ITSM, CRM, and custom systems without disrupting existing operations. 

What You’ll Learn
Who Should Attend

Who Should Attend?

  • Customer Experience (CX) Leaders looking to enhance satisfaction and reduce churn.

  • Sales & Marketing Teams wanting to turn inbound calls into qualified leads and conversions.

  • Support & Operations Managers aiming to scale service without scaling headcount.

  • HR Leaders focused on automating employee queries, speeding up hiring workflows, and improving employee experience with AI-driven self-service.

  • IT Leaders responsible for ITSM, help desk, and infrastructure who want to use AI voice agents to streamline troubleshooting, incident management, and system support.

  • Digital Transformation Leaders exploring how to embed AI voice agents across CRM, ITSM, HR, and custom platforms to drive efficiency and growth

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