A global information and insights leader approached us with a complex challenge: years of growth had left them managing multiple disconnected Customer Service Portals, Admin Portal, and Partner Portal— resulting in fragmented experiences and operational inefficiencies.

We designed a Salesforce-driven modernization strategy that unifies all three portals into one simple, intuitive front-end. Also, we implemented MuleSoft to seamlessly connect Salesforce with its critical backend systems and enterprise databases.

The outcome is a streamlined, modern service ecosystem that enhances user experience, reduces complexity, and positions the organization to innovate faster and operate with greater confidence.

Download the case study to read the full story.