AI-Led Transformation for Resilient Operations

Utility Companies face aging infrastructure, rising customer expectations, and regulatory pressure. Saksoft helps modernize operations with AI-led engineering, intelligent automation, and data-driven platforms — improving reliability, efficiency, and customer experience.

AI-Led Transformation for Resilient Operations

Utility Companies face aging infrastructure, rising customer expectations, and regulatory pressure. Saksoft helps modernize operations with AI-led engineering, intelligent automation, and data-driven platforms — improving reliability, efficiency, and customer experience.

Driving Sustainable Outcomes Across Energy and Utilities Operations

Saksoft partners with electric, water, gas, and multi-utility providers to modernize core platforms, automate service delivery, and operationalize data and AI — enabling resilient, customer-centric, and cost-efficient utility operations.

10+

Customers

300+

Experts

Realize Meaningful Outcomes Across the Utility Value Chain

From asset management and field operations to customer engagement and regulatory compliance, utility companies must balance performance, cost efficiency, and service quality. Saksoft enables the shift from siloed systems to connected, data-driven platforms delivering:

  • Improved service reliability through predictive insights and automation
  • Faster incident response and field dispatch using real-time operational intelligence
  • Reduced O&M costs via automation-led process optimization
  • Personalized customer experiences through digital self-service platforms
  • Regulatory confidence powered by analytics and governance frameworks

Core Capabilities

Driving Operational Excellence

Utility Platforms & Cloud Modernization

Modernize legacy utility systems (OMS/DMS/MDMS/CIS) and migrate to cloud-native architectures that improve agility, scalability, and cost-efficiency, while enabling seamless integration across enterprise and partner ecosystems.

Asset & Workforce Management Engineering

Design and deliver solutions that optimize asset health, plan preventive maintenance, and improve field workforce productivity using IoT, real-time telematics, and predictive analytics.

Customer Experience & Digital Engagement

Transform customer engagement with intelligent self-service portals, omni-channel service delivery, and personalized experiences that reduce churn and improve satisfaction scores.

Operations Intelligence & Predictive Analytics

Deliver operational insights by unifying data across grid, network, asset, and customer systems to drive proactive decisions and resource optimization.

Automation & Process Orchestration

Automate high-volume, rules-based workflows — from outage management and meter operations to billing support and customer care — to reduce cycle times and improve consistency.

Quality Engineering & Assurance for Utilities

Ensure utility platforms remain resilient and dependable through continuous testing, automated validation, and lifecycle quality engineering across digital services and operational systems.

Who We Support

Water & Wastewater Utilities

  • Asset performance and leak detection analytics
  • Field workforce coordination and performance visibility
  • Regulatory reporting support
  • Customer usage analytics and engagement
  • Customer Service and Customer Experience enhancement

Multi-Utility Providers

  • Unified billing and customer care system modernization
  • Omni-channel engagement platforms
  • Usage pattern and cross-sell analytics
  • Integrated operations dashboards

Metering & IoT Integration

  • Smart meter enablement and data ingestion
  • Edge analytics and telemetry management
  • Predictive maintenance triggers
  • Meter data management (MDM) and integration

Solutions & Accelerators

Don’t start from scratch. Start with Saksoft IP.

AI-Led Field Operations Intelligence

AI-powered dispatching, anomaly detection, and workforce orchestration to improve responsiveness and reduce operational latency.

Self-Service Digital Customer Engagement Suite

Pre-built frameworks for customer portals, chat experiences, proactive notifications, and real-time service visibility.

Automation & Workflow Orchestration Engine

Pre-configured automation patterns for outages, meter operations, billing reconciliations, and complaint resolution — reducing manual effort and accelerating outcomes.

Strategic Partnerships

Why Saksoft?

Outcome-Driven Transformation

Engineering-led utility solutions aligned with core operational and business objectives.

AI & Analytics Intelligence

Embedded AI and analytics enabling proactive operations and data-driven decision-making.

Proven Utility Accelerators

Pre-built platforms and automation frameworks, delivered through a global model to reduce time-to-value.

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