About The Client

A leading heavy-duty aftermarket truck parts supplier with 100+ stores and 10+ distribution centres across the USA & Canada. Operating in a highly seasonal industry, demand fluctuates based on industry cycles, vehicle maintenance schedules, and fleet replenishments. Managing a complex network of stores, warehouses, and supplier inventory posed significant challenges in maintaining real-time stock visibility and seamless omnichannel operations.

Business Challenge

  • Manual Order Processing – Inefficient Operations

    Challenge: Orders placed manually via service agents, slowing fulfilment.
    Imperative: Automate order processing & integrate with ERP.

  • Performance Issues – Poor Customer Experience

    Challenge: Slow platform caused cart abandonment & low engagement.
    Imperative: Improve site performance & enable mobile-first UX.

  • Limited SKU Visibility – Missed Sales Opportunities

    Challenge: Only in-store products were visible, restricting order size.
    Imperative: Centralize SKU visibility across POS, warehouse & supplier inventory.

  • High Shipping Costs – Profitability Challenges

    Challenge: No automation for fuel surcharges based on order volume.
    Imperative: Optimize shipping cost calculations with dynamic pricing.

  • Lack of Data-Driven Decisions Ineffective Sales Strategies

    Challenge: No real-time analytics to track customer behavior
    Imperative: Implement GA4 & AI-driven analytics for insights.

  • Disconnected Physical & Digital Commerce – Poor Omnichannel experience & customer loyalty

    Challenge: No seamless B2B & B2C omnichannel experience.
    Imperative: Unify POS, eCommerce, and marketplaces for a smooth experience.

Tools & Technologies

  • HCL Commerce Cloud

  • Mulesoft

  • Google Analytics 4

  • Salesforce Live Chat

  • Google reCAPTCHA

  • Chase

  • Forter

Why HCL Commerce Was the Best Fit

To address the client’s end-to-end commerce modernization needs, HCL Commerce was selected as the best-fit solution because of its:

  • Seamless B2B & B2C Omnichannel Capabilities:
    Unified eCommerce, POS, and marketplace experiences.
  • Flexible Integration Framework:
    Pre-built connectors for ERP, OMS, WMS, and payment gateways.
  • End-to-End Order Orch:
    Advanced fulfilment logic for multi-location order processing.
  • Scalability & Performance:
    Cloud-native architecture to handle high order volumes & seasonal demand.
  • AI-Driven Personalization & Search:
    Enhanced product discovery & conversion optimization.
  • Security & Compliance:
    Enterprise-grade fraud prevention, identity management & payments integration.

With HCL Commerce, the client achieved a future-ready digital commerce platform capable of sustained growth, improved efficiency, and superior customer experience.

Solution Delivered

Built on HCL Commerce with headless technology, the website delivers a lightning-fast and seamless user experience—driving higher customer satisfaction, increased conversions, and a strong boost to both online and offline revenue. 

  • AI-Driven Search & Navigation:
    Implemented faceted search & mobile-first UX.
  • Digital POS System:
    Integrated new POS across 150+ stores for omnichannel operations.
  • Optimized Checkout & Payments:
    One-click checkout, fraud prevention & multiple payment options.
  • Data & AI Analytics:
    Google Analytics 4 (GA4) for real-time customer insights & marketing effectiveness.
  • HCL Commerce OSLO Framework:
    Fully functional store launched in 100 days.
  • Centralized SKU & Order Management:
    Unified 5M+ SKUs across POS, eCommerce & supply chain.
  • Real-Time Inventory Visibility:
    Integrated with WMS, OMS & ERP for accurate stock tracking.
  • Marketplace & Punchout Integration:
    Enabled manufacturer-based B2B marketplace expansion.

Following the success of this rollout, Saksoft was entrusted with the migration of one of the U.S. brands from HCL Commerce v8 to v9, with full redesigning and re-platforming.

Impact Delivered

Business Growth & Efficiency Gains

Impact-Delivered

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