About The Client

It is one of India’s leading providers of Credit Information. It is an RBI licensed credit bureau, with its extensive bureau database providing information and analytical solutions to banks, NBFCs, insurance companies, and telecom service providers amongst others.

Business Challenges

  • Project teams manage and deal with multiple third-party vendors supporting their needs.

  • Instead of focusing on core business, we need to focus on current delivery.

  • We need to support interfaces with partners and onboard to consume their product portfolio.

  • There are chances of negative reputation impact when anything goes wrong, causing damage to the reputation.

What did we do?

  • The Delivery Team & Manager is responsible for overseeing the successful delivery of a product to a client or customer & continuous governance.

  • Customer has given priority to Saksoft when it comes to providing useful resources & timely observation of the resource’s performance.

  • Proper hierarchy is maintained in the Team with efficient leadership.

  • At every step and every level there is a SPOC network to resolve the issue and to communicate with customer’s higher management.

  • A periodic process designed to keep our customer service team focused on the job and help them develop the ability to handle customers and their queries effectively.

Business Outcome:

  • Monitoring tools allow keeping a watch on the portfolio performance which increased business revenue of customer

  • Provide comprehensive information solutions to the Customer

  • Identify processes and functions that require improvement

  • Reliable & Dependable partner

Tools & Technologies:

Java/J2EE, Spring-Boot, Microservices, JIRA, MAVEN, Oracle, Hbase, Postgres, RESTful Web Services, BigData & Hadoop, AWS, Docker, DevOps tool. Tomcat, IIS, Jenkins, Splunk and Nagios.

Platform & Implementation:

  • Bring together best of both worlds – comprehensive data and sophisticated dedupe technology

  • AWS & Azure Cloud Migration, Borrowing segment industry (retail, microfinance, MSMEs and commercial borrowers) Product Development

  • Docker, Kubernete, DevOps for CI/CD and continuous Production Support

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