About The Client

The organization is a well-established global financial enterprise with a diverse portfolio spanning insurance, asset management, lending, and wealth management, supported by a workforce of over 18,000 employees

Time Overrun Being the Silent Project Killer Demanding Urgent Resolution?

Customer Distress

  • The Project was not moving for more than 4 months.

  • The incumbent Elite Partner was identified with poor product knowledge.

  • Approval for a lean budget but a fat product implementation was expected.

Business Challenge

  • The projects and every related information to a project were managed using excel files and was cumbersome.

  • Not using a scalable and robust platform like ServiceNow hindered the Finance, Resource and Portfolio planning.

  • New Project requests and approvals were discussed over emails leading to critical gaps in the project journey.

  • IT project processes needed improvement.

ZeTechno (a Saksoft Company)’s Approach

  • Understood the business landscape.

  • Defined the MVP* and provided fixed cost.

  • Implemented right engagement and governance model.

  • Appointed right resources with required skills.

  • Implemented advanced assignment routing for automatic ticket assignment to appropriate agents and configured 70+ SLAs for their different customers.

  • Emphasized User adoption and change.

*MVP-Minimum Value Product

ZeTechno (a Saksoft Company)’s in-depth Project Management analysis and customer-aligned corrections streamlined product usage with minimal customizations, ensuring minimal future upgrade.

The challenge at ABHFL wasn’t just the product implementation but also the user adoption. Without product usage, achieving maximum ROI is unattainable. To expedite product adoption, ZeTechno (a Saksoft Company) synchronized user trainings, workshops, and manuals with module configuration completion. Additionally, we implemented our in-house crafted User Adoption Acceleration Framework called PPIS.

Modules Implemented

  • Demand Management

  • Resource Management

  • Portfolio Management

  • Program Management

  • Project Management

  • Time sheet Management

  • Cost Management

Results

  • Revived a stalled program and achieved PILOT Go-Live in <7 weeks and full Go-Live in <12 weeks.

  • Migrated all IT projects (100%) from spreadsheets and emails to ServiceNow for unified visibility and governance.

  • Achieved 90%+ active user adoption within weeks using ZeTechno (a Saksoft Company)’s PPIS framework.

Related Case Study

LET’S WORK TOGETHER

Let’s Talk About How We Grow Your Business