About The Client

The client is a prominent healthcare organization with 10,000+ employees, operating at scale to deliver efficient and dependable healthcare solutions.

Key Milestones

  • Implemented Walk Up Experience for more than 5 locations.

  • Implemented Advanced Work Assignment(AWA).

  • Migrating from Knowledge V2 to V3.

  • Supported enhancements to Incident, Change, Problem Management.

  • Supported CMDB data imports and maintaining a good health of data.

  • Constant Support during ServiceNow Version Upgrades.

  • Constant support for the platform.

Business Challenge

  • The customer with 100s of clinics across the country and constantly increasing, desired to manage/track all the assets and related to the facility regularly, run surveys and ensure facility’s readiness to start operations.

Solutions and Benefits

  • We helped building a custom application extending the locations and CI data model on ServiceNow.

  • All the CIs and assets for an existing and new clinic can now be tracked.

  • This helped the customer to save plenty on efforts for repeated site surveys and maintaining data in ServiceNow and getting rid of Siloed Excel sheets with each survey personnel.

Results

  • Achieved 100% centralized tracking of clinic assets and configuration items across 100+ clinics.

  • Eliminated manual, repetitive site surveys, resulting in a 45% reduction in survey effort and faster clinic readiness validation.

  • Migration to Knowledge V3 and ongoing CMDB governance improved data accuracy by 40%, significantly reducing dependency on siloed Excel-based tracking.

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