About The Client

Our client is a global leader in intelligent supply chain execution, dedicated to helping businesses optimize and transform their supply chain operations. They provide powerful transportation management solutions and serve 5,000+ customers in over 70 countries, supported by a global team of more than 2,300 professionals.

Business Challenge

  • Complex Data Standards:
    Customers had to adopt a variety of document formats, including X12 EDI, EDIFACT, XML, JSON, Flat Files for integration, creating friction during onboarding.

  • Multiple Products, Diverse Needs:
    Products like Final Mile, Clear Track, and ITS required flexible and scalable integration tools to support their specific workflows.

  • Performance Bottlenecks:
    The existing middleware struggled to efficiently process large transaction volumes (over 2 M), with significant spikes during peak times.

  • Inefficient Customer onboarding:
    A vast and geographically dispersed customer and carrier base across US and Europe required efficient onboarding methodologies and robust integration processes.

What did we do?

Optimized the Integration Infrastructure and Performance with Cleo Clarify

  • Conducted thorough health check across Server Logs and Configuration, Maps, Business Processes, 1-Year Transactional Data and Workflows and identified inefficiencies and misalignments

  • Developed modular, reusable projects and core components to avoid dependencies and cause faster development cycles

  • Created framework-level business processes in Cleo Clarify for quickly deploying different types of API integrations with minimal effort

  • Built standardized base maps aligned with MG’s XML schema to simplify integration with carriers and customers, streamlining EDI onboarding.

  • Deployed a 3-node clustered environment to improve load handling, failover support, and high availability.

  • Implemented regular system health checks, optimized logging practices, and introduced scheduled deployment cycles to enhance availability and stability.

Benefits

  • Faster Onboarding of partners and carriers, reduced data loss and faster data ingestion into the TMS, boosting end-customer revenue due to reusable and customizable integration templates

  • Improved System Uptime and performance, even during peak seasons.

  • Reduced Maintenance Costs by supporting legacy and modern formats within a single framework.

  • Increased Customer Satisfaction by eliminating the need for partners to modify their systems to match the required data standards.

  • Global Scalability to support a broad and diverse customer base across regions and industries.

Tools & Technologies:

  • Middleware:
    Cleo Clarify, Cleo Harmony, IBM Sterling Integrator and Native applications

  • Database:
    Postgres, Oracle

  • Environment/System
    AWS
  • Integrations
    FTP, SFTP, AS2, REST API & SOAP

Impact Created:

Our long-term partnership, strong collaboration and deep domain expertise across multiple ServiceNow modules and third-party platforms led to faster release cycles and dependable upgrade support on Service Now.

  • Achieved a 70% improvement in SLA response times
  • Successfully onboarded 300 carriers
  • Drove 40% month-over-month revenue growth
  • Reduced onboarding time by 1/3rd
  • Cut development time by 60%

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