Today, enterprise solutions and applications play a pivotal role in driving core business processes, operational excellence and organizational growth. The need to assure application uptime, ensure optimal performance of applications and products to support current and future business demands and deal with the complexities of technology environment put the onus on organizations to augment and maximize value from application landscape, gain increased flexibility, promote high performance applications to support desired business outcomes.

Support

As a leading SAP BusinessObjects Gold Partner and a Microsoft Gold Partner, Saksoft supports more than 150 customers leveraging SAP and Microsoft products. Saksoft leverages its 20+ years of product and application support experience to provide SLA-driven support for customers across domains. With a strong record of 98% SLA adherence and experienced support consultants, both SAP-certified and Microsoft-certified, Saksoft offers the whole gamut of application and product services to assure application uptime, optimal performance and business continuity.

Saksoft’ s application and product support services encompass:

Application support

Our end-to-end application support covers Performance management, Performance tuning, Change management and issue management

Application support
  • Process driven service management approach

  • Predictable outcome based end-to-end SLA accountability by aligning with client’s Business and Technology team’s priorities

  • Factory-model base Shared Services

  • Capturing the knowledge and process of fragmented and complex systems in a heterogeneous environment

Product support

  • We offer personalized product support covering SAP and Microsoft products.

  • Acuma a Saksoft company www.acuma.co.uk is the first Business Objects Value-added

  • Reseller in the UK – we have been successfully deploying and supporting over

  • 100 BO clients means that we have the answer to address your upgrade/migration services, skills transfer or training needs

  • We are also a Microsoft Silver Partner in Business Intelligence and Data Platform

Enhancements & upgrades

Saksoft’s offers enhancement and upgrade support to optimize the existing technology landscape and help customers to scale in terms of meeting evolving business needs and enhancing productivity

Cloud Services

Our support services cover cloud migration empowering our customers to achieve transition of on premise applications or infrastructure to Cloud

With immense depth in migrating legacy and complex Infrastructure and Applications on Cloud, Saksoft continues to help its customers on deploy / migrate their IT Infrastructure and Business critical Applications to Public, Private, Multi Cloud or Hybrid Cloud environments. An ideal cloud strategy should be linked to business outcomes. Rather than thinking of the cloud as a place that runs today’s IT, we help our customers to use the cloud as a place of disruption. This decreases operational & maintenance costs, improve IT Infrastructure and Application performance and efficiency and acts a catalyst for business innovation and growth.

Cloud Services