In order to bring tremendous value in productivity of any organization, it has become significant to stop tying employees to their desks. Numerous smartphones, tablets, laptops and wearable devices are here to let employees access desired resources, data and applications freely and securely. That’s what we call “Enterprise Mobility”, the trend towards a shift in work habits, i.e. working out of the office using cloud services or mobile devices to perform business tasks.
Why organizations should manage enterprise mobility?
Managing enterprise mobility lets employees access enterprise networks via their personal devices and organizations need to ensure that employees have a secure means of accessing data and business applications regardless of device type so that employees can receive service and work order requests in real time while out in the field and can update their work orders immediately and schedule follow-up service. Not only this, employees can also capture signatures or collect mobile payments.
Some desirable impacts of enterprise mobility:
- Increase in efficiency of employees: Around 20% higher output over their desktop counterparts.
- Flexibility leads to a bit more innovation: Flexible work locations and hours help employees improve their skills and become innovative.
- Better service delivery: Employees deliver the work given to them in a better way than ever.
Advantages of deploying enterprise mobility solutions:
Optimum utilization of resources:
Availability of various resources like inventory data, sales data, etc. to employees/clients maximize resource utilizations irrespective of location and time.
Enhanced employee productivity:
It keeps employees productive and connected while on the move. Even from remote locations, employees can work properly and deliver the services without any obstacle.
Enterprise mobility ensures the availability of information at the right time to facilitate streamlined communication both within and outside the organization to benefit employees, clients, vendors, management, etc.
Improved customer satisfaction:
Visible improvements have been noticed with enterprise mobility solutions through various CRM applications and enhanced customer-company interactions. These things have effectively reduced response times and generated great customer satisfaction.
Increased revenues and reduced costs:
Enterprise mobility solutions reduce operational costs resulting in an increase in revenue generation. Due to the reduction in sales cycle and faster conversion of prospects to revenue-generating clients, organizations can also get benefits from repetition of clients.
Ultimate data security:
Organizational data is adequately protected by implementing various security solutions such as encryption, digital signature, identity provisioning, etc. as security is a crucial aspect.
Better brand recognition:
Superior client interaction/service attracts more clients and ultimately gains an edge in the marketplace. Enterprise mobility solutions play a vital role in improving the brand perception for clients/customers.
Superior competitive differentiation:
The ability to differentiate your products/services from similar products/services offered by your competitors can be achieved through the quality services, streamlined communications, etc. Enterprise mobility solutions facilitate such essential things very efficiently.
Major application areas for enterprise mobility solutions include Customer Relationship Management (CRM) applications, Business Intelligence (BI) applications, composite applications, etc.