Typically, more than half of a bank's IT budget is spent on maintaining existing applications. Major cost savings can be achieved if operations and production support are managed remotely by a third party. In addition, outsourcing routine maintenance improves the ability of IT teams to respond quickly to newer challenges facing the business.
SakSupport provides services to maintain applications developed in-house, or by a third party vendor. We can also maintain COTS (Commercial Off The Shelf) products with or without customization.
These services includes:
Defect/Problem Management: Help track and resolve issues logged by users
Business Support: Provide Help Desks to facilitate effective usage of application by users.
Operations and Production Support: Ensures applications are live and running, including support for 24x7 operations.
This is usually done using a small onsite team, and a larger offshore team.
The onsite team is responsible for coordination, patch upload and production
testing. The offshore team works remotely to deliver cost advantage.
However, it is also possible to run 100% remote operations support. Saksoft currently manages support for some customers using a 100% offshore model. Users at the customer's site have local contact numbers that flow into the remote setup for any help and assistance.
Change Management: Defect tracking and fixing defects on an ongoing basis to improve application quality.
Continuous Improvement: Enhancements or improvements to increase the life span of the application.
Upgrade: Re-engineering or migration or technology upgrades to existing applications.
